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       eBanc

An eStatement is an electronic statement that is an exact replica of a paper statement that is available through eBanc internet banking. As soon as your statement is prepared, it appears on eBanc. We'll send you an email letting you know when it is available for viewing. eStatements replace paper statements sent through the mail.
 

Secure online storage of your checking, savings, or home equityline statement.
Printer friendly.
No mail delays.
View up to the past 16 months of account statements.

 

Getting Started

User Information

Troubleshooting

Getting Started


What is an eStatement?

eStatement is an electronic statement.  It is an exact replica of a paper statement, except that it available through eBanc internet banking.  As soon as your statement is prepared, it appears on eBanc.  It replaces the paper statement sent through the mail. 


How do I begin getting eStatements?

You must have a user Name and Password for eBanc, and then enroll to begin receiving eStatements. A link to an online eStatement Enrollment form is available when you Log In to eBanc under the Preferences button.

You may also sign up for eBanc or eStatements through your Customer Service Representative or by calling 1-800-267-3610.


Is it secure when I transmit my account number from the enrollment form?

Yes. Your information is sent through a secure connection. To ensure that the information is being sent from a secure server, the address will start with https:// rather than http:// and you will notice that you are receiving the information from an SSL server securely if you see a closed padlock at the bottom of your screen like this: Closed padlock.


What if I have a joint account with my spouse/other? Can I still sign up?

Yes. Only one account from the combined statement need be listed.  If you receive a separate statement, then that account number would also have to be enrolled. 

You must be an owner to receive these statements.


Are eStatements available for businesses?

Yes!

User Information


What do I need to view eStatements?Get Adobe Reader 10 to view eStatements

eStatements use Adobe Reader 10 or later.

How do I view eStatements?

Combined Statements.  Customers who prefer to see all of their accounts on one statement choose combined statements.  With eStatements, eBanc will send an email to you when your statement has arrived on eBanc, instead of a statement via mail. The email will provide a link to eBanc so you can Log In. Once logged in, select your checking account, and a "Documents" button will be available. Clicking the Documents button will provide a list of the months that statements are available for viewing.   All of your combined accounts will be on this eStatements.  (Some accounts may not be eligible for combined statements.) 

Any account that is on a combined statement will only be viewable through the primary checking account.

Separate Statements.  If you prefer to view a completely separate statement for each account, you will need to enroll each account separately.  Instead of receiving a statement via mail, eBanc will send an email to you when your statement has arrived on eBanc.

Log in to eBanc to view the eStatement, then select the particular account you'd like to view.  Click the "Documents" button, and a list of the eStatements will appear.  Select the month you would like to view.


How do eStatements compare with my previously mailed statement?

eStatements are an exact replica of the statement you had been receiving in the mail.  It is an account listing for the same period of the paper statement.  If you choose combined statements, then the eStatement will also include a combination of your accounts. 

The "Previous Statement" provide links to view checks.  The "Previous Statement" link displays all the transactions that occurred since the last statement cycle. 

The Previous Statement for a Checking Account, for example, will provide the Date, Check Number, Description, Debit, Credit, and Balance for 30 days after the beginning of that statement.   

The eStatement will provide will also provide a Summary of Accounts, and your checks sequenced.  The time period will always begin from the balance last statement, and up to sixteen (16) months of eStatements will remain available on eBanc.


Can I print a copy?

Yes.  Use the print button available on your browser.  This printer friendly version will look exactly like the statement you had been receiving in the mail. 


How long will I be able to see this month's eStatement?

Your eStatement will remain on eBanc for up to sixteen (16) months. The history builds from the time you sign up for eStatements, so the sooner you enroll, the sooner you will start to build your online statement history. 


Can I go back to see last month's statement after I get this month's?

Yes. Each of your eStatements will be listed separately and will remain on eBanc for up to sixteen (16) months.
 

Troubleshooting


ENROLLMENT.

When I enroll, I see the message "No email address found for primary account owner". 

Call Processing at 1-800-267-3610 during regular business hours for assistance.

There is more than one owner on my account. 

Only one email address is accepted for eStatement delivery. Call Processing at 1-800-267-3610 during regular business hours for assistance.

I entered my email address, but I cannot proceed with enrollment.

You will need to enter your email address once to "Verify or Change email" and a second time to "Confirm email".  The email addresses must match exactly in order to continue.

I cannot check the enrollment disclosure checkbox to continue. 

The "eStatement Disclosure" link must be clicked open to read; then the checkbox will be activated.


When I click on Documents, and then Account Statement, I receive the message "No Documents Are Currently Available For Viewing".

First, try again.  As with any page request over the internet, there is a chance that the server is busy.

Note: There is an option for "Checking Statement" and "Checking Statement - Images". If your account statement has images of the deposit tickets and checks included, change this drop down option to "Checking Statement - Images".

If you are enrolled and continue receiving this message after the time when you normally would have received a statement, call Processing at 920-743-5551 or 1-800-267-3610.  We will verify that the account you are trying to review has been enrolled. 

If you choose a combined statement so you can view all of your accounts in one click and a single print, then your eStatements will appear under the main checking account only.  All other accounts that had been requested to be on the Combined eStatement will receive the message "No Documents Are Currently Available For Viewing".


I can't close out of the "Document Search" that pops up.

There is an X in the bottom right corner of the screen that will close the "Document Search" page.

Baylake Bank | 217 N. 4th Avenue, Sturgeon Bay, WI 54235-2405
(920) 743-5551 or (800) 267-3610
Copyright © 1997-2013 Baylake Bank.  All rights reserved.

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